Defining a Model Employee: Qualities and Characteristics that Stand Out in the Workplace

The term ‘model employee’ tends to be associated with an individual who is considered to be highly efficient and productive, which makes them an asset to the employer.

While these are two highly valued characteristics, the best way to describe a model employee would be someone who exemplifies exceptional qualities and characteristics in the workplace. This would include consistently going above and beyond the call of duty to contribute to the success of the organisation. What stands out about these individuals is their ability to act as role models for their colleagues.

The actions of an employee, along with their overall performance, help in determining if the individual fits the criteria of a model employee. Their attitudes, characteristics, and personality traits have to be taken into consideration. It is expected that a model employee would be someone who is exemplary in their conduct, actions, professionalism and business acumen.

Employers who use the benchmarks of going beyond the call of duty, meeting expectations, being punctual, reliable, committed, loyal, having good deportment and living the vision of the organisation in determining who is a model employee, are to be cautioned that there is more to take into consideration. For example, the employee ought to demonstrate confidence, respect for confidentiality, and have the ability to inspire and motivate others.

It is questionable whether an employee who is known to be critical and challenging of the decisions of management, refuses to carry out given instructions, breaches the terms and conditions of their employment, but yet gives the appearance of acting professionally in the execution of their routine duties is worthy of being declared a model employee.

A model employee is expected to be trustworthy and where such behaviours and actions are not known to exist, then this is a clear indicator the bond of trust between the employer and employee is broken.

The display of good work ethic can be sometimes used as a means of defining a model employee. To do so can be a mistake, as this can be used as a mask to hide the often-poor qualities of the character of the individual. It could well go unnoticed that the individual does not display a positive attitude and lacks the desired leadership qualities. Any employee who serves as a role model would be aware that he/she stands to be admired and emulated by their colleagues. Where actions and behaviours fall below the expected standards, there is the distinct possibility that there will be a loss of trust, confidence and respect in the individual.

It is recommended that all workers aim to reach the standards which enable them to qualify as model employees. To achieve this, it is advisable that beyond displaying a good work ethic, you pay attention to how you approach your work as it relates to your professionalism and customer service, how you treat your work colleagues and external customers, and how you collaborate and communicate with others. There is also attention to be paid to your flexibility and most of all your integrity.

Marcus Johnson, operating director at Michael Page Finance, reminds us that being a model employee isn’t just showing up on time. According to him: “Punctuality is vital but it’s also important to be positive and enthusiastic, accept constructive feedback and demonstrate reliability in the workplace.”

Dennis De Peiza is a labour and employee relations consultant.