COVID-19's Impact on Digital Transformation of Outdated Processes in Barbados

Upon installation, users will register with their driver’s permit number and a secure PIN or password. Once registered, the app will connect to the centralised database to retrieve the user’s data. Users can then view their permit details, renewal dates, and payment status directly in the app. Additionally, the app could provide reminders for renewal dates, notifications about payment status, and updates on any changes to driving regulations. If the registration is connected to being a vehicle owner, the app could also remind users to update their proof of insurance.

The system design would include a verification process to ensure that only authorised users can access their permit information. This could involve a security process that requires you to confirm your identity in more than one way, like receiving a text message code after entering your password, such as SMS text verification or email confirmation.

Additionally, for overseas visitors, the mobile app could offer a convenient way to obtain a temporary driver’s licence. Visitors can download the app, register with proof of their home country’s licence, and allow authorities to run any necessary checks. This digital solution eliminates the need for physical paperwork and long wait times, making the process more efficient.

The app would provide additional benefits for visitors, including translating road signs and driving regulations into multiple languages, and highlighting important locations like tourist attractions and emergency services. Notifications about road conditions, weather updates, and traffic alerts would enhance the overall driving experience.

Often, people focus on possible job displacement with the introduction of new technology, but technology frequently makes organisations run more smoothly while creating new and better jobs. In this scenario, one area of new job creation is customer support, where ongoing support for users can be provided through a dedicated helpline and an in-app help section.

It’s well understood that across the region, the economies are government-led. The opportunities mobile technology has brought to governments include driving new growth by embracing digital solutions that streamline services and enhance efficiency. These do not have to be large-scale capital projects but rather small, impactful changes, many costing less than $250 000. To continue progressing, Barbados must adopt these new approaches to chart a bold and courageous path forward.

Steven Williams is the executive director of Sunisle Technology Solutions and the principal consultant at Data Privacy and Management Advisory Services. He is a former IT advisor to the Government’s Law Review Commission, focusing on the draft Cybercrime bill. He holds an MBA from the University of Durham and is certified as a chief information security officer by the EC Council and as a data protection officer by the Professional Evaluation and Certification Board (PECB). Steven can be reached at: Mobile: 246-233-0090 Email: steven@dataprivacy.bb