Queen Elizabeth Hospital Urges Staff to Address Concerns Internally Amid Social Media Backlash: A Call for Open Communication
July 2, 2024
Queen Elizabeth Hospital emphasizes internal communication for staff concerns, discouraging social media complaints. Recent TikTok incident addressed, highlighting importance of open dialogue and teamwork for service improvement and staff support.
The Queen Elizabeth Hospital is urging staff to raise issues and complaints with their supervisors and management instead of going on social media because “open and honest communication is essential for us to continuously improve and provide the best service possible”.
The QEH issued a release after a member of staff complained about food portions on TikTok.
This was deemed “disappointing, misleading, and regrettable” and did not “reflect the efforts of our team to maintain services during the storm”.
It was explained that as the kitchen at Martindale’s Road, St Michael underwent refurbishment, meals were being prepared at Harrison’s Point, St Lucy.
“During the passage of the hurricane [Beryl], this was not possible and so a temporary solution was found at short notice. Throughout the hurricane, they managed to provide breakfast and lunch for roughly 300 patients and over 450 staff.”
Another staff member reportedly raised the issue with the Chief Executive Officer, who immediately visited the kitchen, and it became clear that some staff did not collect their full breakfast.
“Our Chief Executive Officer is committed to fostering a culture of open communication, collaboration, and mutual respect. It is important for all concerns to be communicated through the appropriate channels, so they can be addressed promptly and effectively. We work as a team, and every staff member’s voice is valued. This recent incident highlights the need for continued efforts to build a supportive and cohesive environment where issues can be addressed constructively,” the release said. (PR/SAT)
